In BUSUP TECHNOLOGIES, SL, We recognize the importance of protecting your personal information and we are committed to treating it responsibly and in compliance with data protection laws.
2. Object and purpose of the collection of personal data, legitimacy of the treatment and conservation time
Personal Data is any information about an identified or identifiable natural person; Any natural person whose identity can be determined, directly or indirectly, in particular by means of an identifier, such as a name, an identification number, location data, electronically identifiers or one or more specific elements, characteristic of their physical, physiological, generic, psychic, economic, cultural or social identity.
The user's visit to the Website does not imply that they have to provide any information about their personal data. However, if provided, the data will be processed in a lawful manner subject at all times to the principles and rights set forth in RGPD 2016/679 of April 27, 2016 and LOPDGDD 3/2018 of December 5.
BusUp collects personal data from Users, such as name, address, telephone number and email (hereinafter "Personal Data") through various means, and unless otherwise indicated and without prejudice to Since the provision of the Personal Data provided to BusUp is voluntary, the failure to supply said Personal Data may make it impossible for BuSup to enter into a service provision contract with the User, in addition to affecting the quality of the services provided by BusUp .
The data that the user provides us will be processed for the following purposes:
Give registration and access to the user through the formApplication and Website Registrationwith the purposeof maintaining an adequate relationship with the Users; facilitate access to the service provided by BusUp, provide,manage, administer, expand and improve the services and / or content offered in the Application and the Website, as well as to adequately attend to any query or request for information raised by the Users and, where appropriate, for the submission of information about the BusUp services or activities that may be of interest to Users. BusUp, in no case will send advertising and communications for sale or other commercial purposes to Users without their prior request or express consent.
Manage the payment of the selected route through the Application, once reserved, as well as the tickets to any of the events published on BusUp.
The basis for the legitimacy of the data processing will be the execution of a sales contract in which the interested party is a party. In the event that the user does not provide their personal data, their purchase will not be able to be managed, and they will not be able to provide the requested service.
Respond to the request or request made by the user through the contact form, as well as to propose new routes. We collect and process the user's personal data in order to process and manage their request, a query or any request that they make through said form.
Manage our social networks and send you information about our activities and products. The legitimate basis for managing our social networks and sending you our activities and news is the consent you give us for it. The user has the right to revoke their consent at any time without affecting the legality of the treatment based on the consent prior to its withdrawal.
To improve your experience when browsing the web. The legitimate basis for improving your experience when browsing the web is the consent granted by the user when accepting cookies.
The period of time for which personal data is stored and retained varies depending on several factors, in particular the duration of the user's registration in the application and on the website. There are legal requirements that oblige us to keep Personal Data for a minimum period of 3 years. Thus, and provided that there is no specific legal requirement, the Personal Data will be stored and kept only for the minimum period necessary for the purposes that have motivated its collection or its subsequent treatment, as long as the user has not revoked their consent to the treatment. of your data, or for the period of time authorized by the control authority of the respect country, after which they will be eliminated.
- Collection of Information on mobile devices
We inform that when using the BusUp Application you can automatically access the following information about the user's device:
- Identity find accounts on device
- Contacts find accounts on the device read your contacts
- Location approximate location (network based)
- Accurate location (GPS and network-based)
- Photos / multimedia / files read the content of your storage
- USB Modify or delete the contents of your storage
- Storage reads the contents of your storage
- USB Modify or delete the contents of your storage
- Camera take photos and videos
3. Assignment or communication of personal data and international transfers:
Your data will not be communicated or transferred to third parties unless there is a legal obligation or those providers linked to BusUp who act as data controllers, as well as companies of the BusUp group holding
No international transfers are made, in the event that at some point they may be made, they will be communicated to you in order to obtain your consent.
4. Data update
It is important that in order for us to keep personal data up to date, the user informs us whenever there has been any change in them, otherwise, we are not responsible for their veracity.
The user guarantees that the personal data provided is true, guaranteeing that all the information provided corresponds to the real situation, that it is up-to-date and accurate, being obliged to communicate any modification.
5. Third Party Data
If the user provides data from third parties for any purpose through the BusUp Website or IT Application, it guarantees that they have obtained this data in a lawful manner, that they have previously informed those affected, obtaining their consent to communicate them and that the information provided is accurate and truthful.
6. Mandatory nature of the requested information
7. Rights of Users and applicable law
BusUp respects the legislation on personal data applicable in the countries in which it operates, in particular, and without limiting:
In Spain: Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.
In Portugal: Law No. 41/2004 of August 18 on privacy in the field of electronic communication and Law No. 67/98, of October 26, on the protection of personal data.
The user has the right to access their data and obtain confirmation of its treatment, as well as a copy of the personal data that is being processed. You have the right to update them and request the rectification of the data that are inaccurate or request the deletion when the data is not necessary for the purposes for which they were collected. You can request the limitation in the processing of your data and oppose their treatment by revoking your consent, as well as exercising the right to data portability. Similarly, you have the right not to be the subject of decisions based solely on the automated processing of your personal data. You can exercise your rights by contacting us at the following e-mail: firstname.lastname@example.org .
In the same way, if later, the User wishes to revoke their consent granted
To receive commercial information via email or by any other similar or equivalent means, you can communicate it, at any time, by means of a request made by sending an email to email@example.com
In the event that the user considers that any right regarding personal data has been violated, they may file a claim with the control authority in their country, in particular:
In Spain: to the Spanish Agency for Data Protection ( http://www.aepd.es)
In Portugal: The National Data Protection Commission (https://www.cnpd.pt)
8. Children under 14 years old
The Application and the Website are directed exclusively to Users over 14 years of age, therefore entry and use is restricted to those under 14 years of age. Notwithstanding the foregoing, BusUp reserves the right to verify, by the means it deems most appropriate, the real age of any User.
Under suspicion that a User of the Application and / or the Website is under 14 years of age, and that he has falsified the data required for access, BusUp may deny the aforementioned User access to the services offered.
9. Provision of services by third parties
The data collected will be stored under the legally established confidentiality and security measures, and will not be transferred or shared to companies or entities outside the person responsible for the Web. However, BusUp, as the data controller, may require making the Personal Data or part of them available to third party service providers, such as, for example, operators of collective transport services that are going to perform the transport service, other companies owned by the business group to which BusUp belongs, IT companies and payment providers, such as Stripe, Visa, Mastercard, Maestro, American Express, Union Pay, ATM and / or MB Way, which may be located in the European Economic Area or in other countries, some of which may not offer a level of protection equivalent to that which exists in the European Economic Area in order to properly maintain and operate the Application and the Website, as well as to manage the payments paid by the User for the use of the service contracted through the application.Users expressly authorize the transfer of their personal data to said third parties who will hold the status of data processor, for the purposes indicated above.
On the Website or in the Application you can find access links to other websites that are unrelated to BusUp. The availability of these links is made in good faith, and BusUp will not be responsible for the collection and processing of personal data carried out on these websites, nor for the accuracy, credibility and functionality of websites belonging to third parties.
BusUp declares and guarantees that at all times it makes its best efforts to maintain the security and confidentiality of Personal Data, in accordance with the applicable legislation in the countries where it operates, continuously developing the security measures adopted to maintain them. , at all times, in accordance with any legal and technological developments.
11. Responsibility of BusUp
BusUp will not be responsible for the accuracy and veracity of the information or data that are entered by Users or third parties on the Website or the Application and, therefore, will not be responsible for the decisions made based on said information. or the damages produced for that reason.
12. Obligations of the User
The User agrees when browsing the Website as well as when using the Application to:
Provide truthful data and, where appropriate, keep them updated.
Do not use false identities, or impersonate others.
Custody those access data and / or passwords, committing not to assign their use, assuming the responsibility that may arise from their improper use.
BusUp may deny or restrict access to those Users who do not respect these terms and conditions without the need for prior notification.
10. Obligations of Special Clients
BusUp may enter into contracts with natural and / or legal persons who, due to the nature and volume of their transportation needs, are interested and wish to obtain benefits, for themselves or for other potential users of the Platform, of transportation services. customized provided by BusUp (hereinafter, " Special Customers "), in particular, without limitation, the establishment of specific terms for the creation, management and commercialization of predetermined transport routes adapted to events and the special configuration of the Platform (hereinafter, " Custom Contracts "). By entering into Personalized Contracts, Special Clients commit to:
- Allow BusUp, when applicable, to process your Personal Data;
- Implement and maintain adequate organizational, administrative, physical and technical safeguards for the protection of the security, availability, confidentiality and integrity of the Personal Data of the Users to which they have access, protecting against unauthorized access or alteration, disclosure, destruction or loss of Personal Data;
Treatment of Cookies: A cookie is a small file that is downloaded and stored on the user's computer when they access a web page. Cookies allow the web, among other things, to store and retrieve information about the browsing habits of the user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize the user . The user has the option to prevent the generation of cookies, by selecting the corresponding option in their browser program. You can get more information by reading our Cookies Policy .
In Barcelona, April 2, 2019.